Last Updated: October 2025

Welcome to Live Pharmacy!
By accessing or using www.livepharmacy.ae, you agree to comply with these Terms & Conditions. Please read them carefully.
If you do not agree, you should stop using our website immediately.

1. About Live Pharmacy

Live Pharmacy is an online e-commerce platform based in the United Arab Emirates (UAE) that enables customers to purchase:

• Pharmaceuticals (non-prescription/OTC items)

• Health & wellness products

• Personal care and beauty products

• Medical devices and supplements

Live Pharmacy is not a medical service provider and does not offer medical advice, diagnosis, or treatment.

2. Eligibility to Use This Website

By using this website, you confirm that:

• You are at least 18 years old.

• You are legally capable of entering into a binding contract.

• You are accessing the website from the UAE and comply with all applicable laws.

3. Medical & Prescription Disclaimer

• Products displayed on Live Pharmacy are not intended to replace medical advice.

• Always consult a qualified physician before using any medication or supplement.

• For prescription medicines (if offered in the future), a valid prescription may be required according to UAE law.

• Live Pharmacy does not take responsibility for misuse, incorrect dosage, or self-medication.

4. Product Information & Pricing

While we strive to maintain accuracy:

• Product details, images, descriptions, and pricing may contain typographical or technical errors.

• Prices, availability, and offers may be changed at any time without prior notice.

• Packaging or product appearance may vary depending on supplier updates.

Live Pharmacy reserves the right to cancel or refuse an order due to incorrect pricing or stock issues.

5. Orders & Acceptance

Placing an order on our website does not guarantee acceptance.
Your order is confirmed only when:

• You receive a confirmation email, and

• The product is processed for delivery.

We reserve the right to:

• Cancel orders at our discretion

• Limit product quantities

• Refuse service to any customer for legitimate reasons

6. Payments

Live Pharmacy accepts:

• Online card payments

• Cash on Delivery (COD)

• Wallets or payment gateways (if enabled)

All payments must be made in UAE Dirhams (AED).

If a payment fails or is disputed:

• Your order may be canceled or delayed until verification

• We reserve the right to deny future orders in cases of fraudulent activity

7. Shipping & Delivery

Delivery timelines vary by location within the UAE.

General terms:

• Deliveries are made within UAE only.

• Delivery timelines shown are estimates, not guarantees.

• Delays may occur due to weather, public holidays, or courier issues.

• You are responsible for ensuring your address and contact details are correct.

If delivery fails due to incorrect information, re-delivery fees may apply.

8. Returns, Refunds & Replacement Policy

For safety and hygiene, certain items cannot be returned, including:

• Medicines

• Supplements

• Syrups, drops, ointments

• Opened personal care items

• Temperature-sensitive products

• Any product that has been used, opened, or damaged by the customer

Returnable items (where applicable):

• Must be unopened, unused, undamaged, and in original packaging

• Must be returned within 3 days of delivery

• Subject to approval by our team

Refunds:

• Issued to the original payment method

• May take 7–14 working days depending on your bank or payment gateway

Live Pharmacy reserves the right to reject returns that fail to meet policy requirements.

9. Cancellation Policy

You may cancel your order before it is processed or dispatched.
Once shipped, cancellation is not possible—only return (if eligible) can be requested.

Live Pharmacy may cancel orders due to:

• Product unavailability

• Incorrect information

• Fraud or suspicious activity

10. User Responsibilities

By using the website, you agree not to:

• Engage in fraudulent activity

• Provide false or misleading information

• Violate UAE laws regarding health products

• Copy, reproduce, or misuse website content

• Interfere with website security or functionality

11. Intellectual Property

All website content, including logos, text, images, design, graphics, and layout, is the property of Live Pharmacy.
Unauthorised copying, reuse, sale, or distribution of any content is strictly prohibited.

12. Third-Party Links

Our website may include links to third-party sites.
We are not responsible for their content, accuracy, or privacy practices.
Visiting third-party websites is at your own risk.

13. Limitation of Liability

Live Pharmacy is not liable for:

• Any medical consequences from misuse of products

• Delays in delivery

• Errors in product information

• Losses due to technical failures or website downtime

• Allergic reactions or side effects of any product

Users are solely responsible for proper and safe product usage.

14. Indemnification

You agree to indemnify and hold harmless Live Pharmacy, its employees, suppliers, and partners from any claims or liabilities arising from your:

• Misuse of the website

• Violation of these Terms & Conditions

• Breach of UAE laws

15. Privacy Policy

Your personal data is processed according to our Privacy Policy, which is an integral part of these Terms & Conditions.

16. Governing Law

These Terms & Conditions are governed by the laws of:

• United Arab Emirates, and

• Dubai courts, which will have exclusive jurisdiction.

17. Changes to Terms & Conditions

Live Pharmacy may update or modify these Terms at any time.
Revised terms will be posted with an updated date.

Continued use of the website means you accept these changes.

18. Contact Us

For any questions or concerns:

? support@livepharmacy.ae 

? +971 55 353 0708

? www.livepharmacy.ae